Tutoring Terms and Conditions *

Southlake Tutoring Academy Terms & Conditions

I. Getting Started: After you have purchased a pre-paid tutoring package, we will send you an email confirming your child’s tutoring schedule. We will do our best to make the tutoring sessions fit into your schedule as closely as possible. Your tutor’s availability may change after a period of time, in which case STA will find a suitable replacement tutor.

i. Student Profile: Your Student Profile through Tutor Panel will be completed and sent to you as soon as possible - usually within ten business days. We will e-mail this to you as soon as it is completed.

ii. Customer Accounts: All pre-paid packages can be paid by check, credit card, or online through Paypal. Monthly payments can be paid by cash, check, credit card, through Paypal on your Tutor Panel account, or an automatic bank draft.

II. Payment Policy:

i. Deposits and Packages: All deposit and tutoring packages that are purchased are non-refundable unless suitable replacement is attained by the customer. There is a $50 charge for cancelled or NSF checks.

ii. Account Credit: All tutoring packages that are purchased are non-refundable. STA reserves the right to refuse any services and/or terminate the customer’s contract for reasons involving misconduct arising from refusing to follow STA policy. Should problems escalate to the level of termination, the customer is not entitled to any refund.

iii. Credit Expiration: Private Tutoring Packages will expire after one (1) month of non-usage. iv. Refund: STA holds a strict no refund policy on all purchases.

III. Session Policy

i. Cancelled Sessions: If you must cancel/reschedule a session, we ask that you provide at least 24 hour notice to your tutor, otherwise your account will be debited for one hour of tutoring. One week prior notice must be given in writing if a break in tutoring is needed for vacation, family leave or other types of short term breaks. Your account will be put on hold for no longer than 30 days at one time.

ii. Supervision: A parent or responsible adult must always be present at the time of the tutoring sessions. However, parents are not allowed to enter into the tutoring area or classroom unless directed by the center staff or tutor’s request. This is to ensure that students’ learning is not disrupted and/or the lesson is not cut short.

iii. Tardy policy: If the student is tardy, STA tutors are under no obligation to extend the lesson to make up for the missed time. However, if the tutor arrives late to the tutoring session, then it is mandatory that the tutor extends class in order to make up for the missed time.

Disclaimer: STA reserves the right to make adjustments to programs or offers due to changing market conditions, course discontinuation, or other extenuating circumstances By clicking agree, below this contract, the customer indicates that he/she has reviewed and agree to these terms and conditions, and understand that these terms and conditions are subject to change without notice. All STA tutors/teachers including Chess, Piano, Ping-Pong, Art are under non-compete agreement with STA. They are not allowed to work outside of STA without permission within 30 miles radius.